Privacy Policy

Effective date: September 11, 2026

This Privacy Policy explains how Cart Doctor, LLC ("Cart Doctor," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use this website, request service, order parts, ask about inventory, communicate with us, or receive text messages from us.

Information We Collect

We collect information that you choose to provide, which may include:

• Your name, telephone number, email address, and mailing or service address
• Information about your golf cart, requested service, pickup or delivery, parts order, or inventory inquiry
• Messages, notes, photos, signatures, and other information you submit or provide during a transaction
• Text-message content, delivery status, timestamps, and records of consent or opt-out requests

Our server and security providers may also automatically process limited technical information, such as your IP address, browser or device type, request timestamps, and security events, to deliver and protect the website.

How We Use Information

We use personal information to:

• Respond to inquiries and provide requested products and services
• Schedule and manage repairs, pickups, deliveries, quotes, and parts orders
• Communicate about appointments, orders, service, billing, and customer support
• Maintain business, tax, transaction, consent, and compliance records
• Prevent spam, fraud, misuse, and security incidents
• Operate, troubleshoot, and improve our website and business
• Comply with law and protect our rights, customers, employees, and property

Cookies and Website Technologies

This website uses a first-party session cookie for functions such as website security, form messages, staff authentication, and the parts cart. This cookie is necessary for the website to work and is not used for behavioral advertising.

Forms use Google reCAPTCHA to reduce spam and abuse. When a page containing reCAPTCHA is opened, Google may receive technical information and use cookies or similar technologies for security purposes. Google's Privacy Policy and Terms of Service apply.

We use a consent control for Google advertising technologies. Advertising storage, advertising user data, and ad personalization are denied by default. If Google Ads measurement or remarketing is configured, those technologies may load or receive the relevant consent signal only after you select Allow advertising. Selecting Reject advertising keeps those purposes denied. We do not currently use website analytics cookies.

Your choice is saved for approximately six months in a first-party consent cookie. You can review or change it at any time using Privacy Choices in the website footer. We also treat a supported Global Privacy Control browser signal as a request to reject advertising. Links to third-party websites, including Google Maps, load those services only after you choose the link and are governed by the third party's own privacy terms.

How We Disclose Information

We may disclose information to service providers that help us host and secure the website, prevent spam, deliver email or text messages, manage business records, process transactions, or provide requested services. These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, protect safety or rights, or complete a merger, financing, sale, or transfer of all or part of the business.

We do not sell personal information. If you allow advertising and Google Ads measurement or remarketing is configured, identifiers and information about your interaction with the website may be disclosed to Google for advertising measurement or personalized advertising. You can reject or withdraw that permission through Privacy Choices. We do not sell or share mobile numbers or SMS consent information with third parties for their own marketing.

Payments

This website does not currently collect payment-card numbers through its online parts-order form. If electronic payment functionality is added, payment information may be collected directly by a payment processor under its own privacy policy rather than stored by us.

SMS Messaging

If you provide a mobile number and consent to text messages, we may send messages about scheduling, service, orders, pickup or delivery, account updates, or other communications described when you opt in. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

You may opt out at any time by replying STOP. Reply HELP for assistance or contact us using the information below. After an opt-out, we may send a confirmation and retain a record of your request so we can honor it.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and consent records, resolving disputes, preventing abuse, and meeting legal, tax, accounting, warranty, and insurance requirements. Retention periods vary according to the type of record and applicable obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Information sent through the website is encrypted in transit when HTTPS is in use. No transmission or storage system can be guaranteed completely secure, however, and we cannot promise absolute security.

Your Choices

You may ask to review, correct, or delete personal information you provided to us, subject to identity verification and exceptions required or permitted by law. You may also unsubscribe from optional marketing communications at any time. Contact us to submit a request.

Children's Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information, please contact us so we can address it.

Changes to This Policy

We may update this policy as our practices or legal obligations change. We will post the revised policy here and change the effective date above. Material changes may also be communicated by other appropriate means.