Privacy Policy

Cart Doctor, LLC respects the privacy of its clients and other individuals with whom Cart Doctor, LLC has business interactions.

This policy is global, applying to all Cart Doctor, LLC locations. It applies to personal information regardless of format. For example, the policy applies to computerized records and electronic information as well as paper-based files.

It is also applicable to all personal information that is collected, maintained, or processed by Cart Doctor, LLC. The concepts enumerated in this policy will guide Cart Doctor, LLC's selection and expectations of its clients, partners, agents, and contractors to whom Cart Doctor, LLC transfers and relies on for processing personal information.

What Information We Collect or Process

Cart Doctor, LLC processes and, in certain situations, collects personal information as needed to deliver its products and services and manage its business. When collecting personal information, Cart Doctor, LLC does so in a reasonable and lawful manner.

The types of information and the purposes for which Cart Doctor, LLC collects or processes personal information may include the following.

Indirect End User Phone Contact Information

Cart Doctor, LLC acts as a data processor regarding indirect end user personally identifiable information, and our clients function as the data controller of such data. During Cart Doctor, LLC's processing and protection of such data, all use will be in conformity with the data controller's instructions.

Clients

Cart Doctor, LLC uses such personal information only for relevant, appropriate, and customary purposes. Cart Doctor, LLC will not share or disclose personal information for purposes other than as described here.

Business Contact Information

Cart Doctor, LLC may collect and use personal information about individual contacts of clients and others who access Cart Doctor, LLC public websites, knowledge bases, forums, ticket systems, or provide personal information through other means. Such information may include, but is not limited to:

• Account information
• First and last name
• Company name, title, and responsibilities
• Work email and mailing addresses
• Telephone numbers
• Login information and device identifiers
• Additional information provided while receiving products or services or requesting information

We may use this information to provide products, services, and support; conduct data analytics, product assessments, and related activities; and provide information regarding Cart Doctor, LLC's products and services.

Security

We take precautions to protect your information. When you submit sensitive information through the website, your information is protected both online and offline.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon in your web browser or for https at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as billing or customer service, are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to this privacy notice, we will post an updated copy on this website.

SMS Messaging Policy

Cart Doctor, LLC provides SMS messaging services. These services are used to send informational or conversational text messages to customers, clients, employees, or other recipients as stated in the opt-in agreement.

By providing your mobile number and giving your consent, you consent to receive SMS communications related to services, scheduling, updates, or other relevant information.

Data Collected for SMS Messaging

We may collect and process the following information:

• Mobile phone numbers provided by users or businesses
• Message content and delivery status
• Timestamps of message activity
• Metadata for compliance, including opt-in and opt-out events

How We Use This Data

We use this information to:

• Deliver SMS messages
• Provide delivery status and message logs to users
• Ensure compliance with industry and carrier regulations
• Respond to support inquiries or opt-out requests

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will no longer receive messages from that sender unless the business receives your consent again.

Help and Support

To receive assistance with SMS communications, reply HELP to any message or contact the business that initiated the communication.

Data Protection

We take the security of your data seriously and implement technical and organizational safeguards to protect SMS-related information. We do not sell or share SMS contact data with third parties, except as required to deliver services or comply with legal obligations.